Raimondas Ušeckas

General Manager at West Express

What makes West Express’ partnership with airBaltic unique? Trust and balance. Raimondas Ušeckas describes the long-standing collaboration as one built on shared ambition.

“What makes it special is the balance – airBaltic offers a modern and growing network, while West Express ensures travelers enjoy a smooth journey from booking to full travel experiences. Together we don’t just sell flight tickets – we create opportunities for people to explore, discover, and travel with inspiration,” he says.

Over the years, this cooperation has been strengthened by reliability and adaptability. “airBaltic has always been a reliable partner that listens and adapts. Clear communication, flexibility in responding to market needs, and a shared vision of making travel more accessible have been key to our cooperation,” Raimondas explains, adding that this has allowed West Express to deliver both connectivity and confidence to travelers.

The collaboration has evolved alongside the market. “In the early years it was mostly about flight tickets, but over time it developed into a true partnership where we share ideas, adapt quickly to changing customer needs, and create joint solutions. Today, it feels less like working with a supplier and more like working with a teammate who shares the same passion for travel,” he reflects.

For Lithuania, Raimondas emphasizes airBaltic’s strategic importance. “airBaltic is essential for Lithuania’s connectivity. For business travelers, the airline provides direct access to major European hubs and reliable global connections, saving time and enabling companies to grow internationally. At the same time, leisure travelers benefit from a wide choice of destinations and convenient schedules. In this way, airBaltic connects Lithuania not only with Europe, but with the world, supporting both business success and unforgettable travel experiences.”

This impact is visible in clients’ expectations too. “The airline’s wide and growing route network, combined with reliable service, means our travelers can reach their destinations more quickly and comfortably. This has raised expectations – customers now look for more direct flights, smoother connections, and higher service standards,” Raimondas notes.

For him, airBaltic’s role goes beyond being a carrier. “airBaltic is a true regional leader in aviation and tourism. By connecting all three Baltic states with Europe and beyond, the airline not only makes travel easier for local passengers but also brings more international visitors to our region. In many ways, airBaltic has become part of the Baltic identity – a strong connector that drives both mobility and economic development across the region.”

Some moments stand out vividly in Raimondas’ memory. He recalls the post-pandemic recovery when demand for travel returned rapidly. “Thanks to airBaltic’s flexibility and strong communication with our team, we were able to secure the right flights for our customers and rebuild travel confidence faster than expected. It was a true demonstration of partnership in action.”